Effective Date: 01/01/2025

This Refunds & Returns Policy applies to purchases made through Vapedeliverydubai.online, operated by Vape Delivery Dubai (“Company”, “we”, “our”, or “us”).

By placing an order on our website, you agree to the terms outlined below.

General Policy Overview

Due to the nature of vape products and for hygiene, safety, and regulatory reasons, we maintain strict return conditions.

We aim to ensure fairness, product integrity, and customer satisfaction while complying with UAE regulations.

Eligibility for Returns

We accept returns only under the following conditions:

Damaged or Defective Products

You may request a return or replacement if:

  • The product arrives damaged
  • The product is defective or non-functional upon delivery
  • You received the wrong item

You must notify us within 24 hours of delivery.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

  • Opened disposable vapes
  • Used vape devices
  • Opened e-liquids
  • Products with broken seals
  • Items damaged due to misuse
  • Clearance or promotional items (unless defective)

We do not accept returns due to change of mind.

Return Request Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Email us at: [EMAIL]

Include:

  • Full name
  • Order number
  • Clear photos or videos of the issue
  • Description of the problem

Step 2: Review & Approval

Our team will review your request within 1–2 business days.

If approved, we will provide return instructions.

Do not return any item without prior approval.

Return Conditions

To qualify for a return:

  • The product must be unused (unless defective)
  • The item must be in original packaging
  • All seals must remain intact
  • Proof of purchase must be provided
  • The return must be requested within 24 hours of delivery

Failure to meet these conditions may result in rejection of the return.

Refund Policy

Refund Approval

Refunds will only be issued after:

  • We receive and inspect the returned product
  • We confirm the defect or issue

Refund Method

Refunds will be processed via:

  • Original payment method, or
  • Store credit (if mutually agreed)

Processing Time

Approved refunds are processed within 5–10 business days, depending on your bank or payment provider.

Replacement Policy

In cases of defective or damaged products, we may offer:

  • A product replacement (preferred solution), or
  • A refund (if replacement is unavailable)

We reserve the right to determine the appropriate resolution.

Shipping Costs

If the Return Is Due to Our Error

If the product is:

  • Damaged upon arrival
  • Defective
  • Incorrect item sent

We will cover return shipping costs.

If the Return Is Not Due to Our Error

If approved under exceptional circumstances:

  • The customer will bear return shipping costs.

Original delivery charges are non-refundable.

Failed Delivery / Refused Orders

If:

  • The customer provides incorrect address details
  • The customer refuses delivery
  • The customer is unavailable for delivery

We may deduct delivery and handling fees from the refund amount.

Inspection & Fraud Prevention

We reserve the right to:

  • Reject returns that do not meet policy conditions
  • Refuse refunds in cases of suspected misuse or fraud
  • Request additional verification if necessary

We maintain records of all return requests for compliance and fraud prevention purposes.

Order Cancellations

Orders may be cancelled:

  • Before dispatch only
  • By contacting us immediately after placing the order

Once dispatched, cancellation is not guaranteed.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not responsible for misuse of vape products
  • We do not guarantee product compatibility with third-party devices
  • Our liability is limited to the purchase value of the product

Customer Support Contact Information

For any return or refund request, contact:

Business Name: Vape Delivery Dubai
Website: Vapedeliverydubai.online
Email: [EMAIL]
Address: International City, Dragon Mart 1, Dubai

Customer service hours may vary. We aim to respond within 1–2 business days.

Policy Updates

We reserve the right to modify this Refunds & Returns Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of our website constitutes acceptance of any updated terms.